Frequently Asked Questions
What should I do to prepare for my cleaning visit?
Please tidy up surfaces, clear dirty dishes from the sink, and open doors to the rooms we’ll be cleaning. If you’d like to request an add-on or adjust your checklist, contact us at least three days before your visit. The tidier your home, the more time we have to clean!
What can I expect during a cleaning?
Most visits are completed by a two-person team. One cleaner focuses on kitchens and bathrooms, while the other dusts, vacuums, and mops. If you'll be home, please either select an area of the house where we don't complete any tasks, or let the cleaners know upon arrival where you'll be and how they should let you know when they need access to that space.
How do you handle pets and safety in the home?
Our team is comfortable working around pets. However, if your pet is aggressive in any way, please have them kenneled or at day-care to ensure the safety of our team. We ask that firearms and weapons are securely stored in a locked location. Our cleaners do not answer the door while inside your home.
How does scheduling and frequency work?
Cleanings can be scheduled every 1, 2, 4, or 8 weeks, and you can adjust the frequency throughout the year as needed. We do not work on the following dates: Memorial Day, July 4 and 5, Labor Day, Thanksgiving and the day after, December 23–26, 12/31, and 1/1. We will do our best to reschedule visits that fall on a holiday to earlier or later in the week.
How does scheduling, arrival, and cancellations work?
You’ll receive email and text reminders before each visit and can view your schedule anytime in via the Client Login. Expect arrival within a 30-minute window (15 minutes early or late). Please give at least 24 hours’ notice for cancellations or reschedules. Cancellations made with less than 24 hours’ notice incur a 1 man-hour fee. If we can’t access your home or you cancel upon arrival, the full cleaning will be billed.
What areas do you serve and how do you access my home?
We serve the following zip codes: 55014, 55108, 55112, 55113, 55117, 55126, 55127, 55418, and 55421. We can use a garage keypad, door code, or lockbox for entry (we don’t hold keys). Please ensure walkways are clear of snow and ice for our team’s safety.
How does billing and payment work?
We bill by man-hour—for example, two cleaners for three hours equals six man-hours. There’s a three man-hour minimum per visit. Invoices are emailed on the 1st of each month for the prior month’s services. We accept Venmo, Zelle, credit card, ACH, or check, and you can view invoices anytime via the Client Login. Training is done on the job, usually by adding a third, new team member to observe and practice. You will never be charged for time spent training new employees in your home.
What if I need to make checklist updates or changes?
You can update your checklist anytime by emailing us. For major changes, please contact us at least five business days before your next visit. To maintain efficiency, we can’t accommodate checklist changes between every visit.
What if I have feedback or a concern?
We welcome feedback! If something was missed, please contact us within 48 hours so we can make it right. Z Green Cleaning, Inc. is insured and bonded, and if any damage occurs, Molly or Simone will reach out directly to make it right.
What cleaning tasks or situations are outside of our scope?
We do not work in homes with smoke or pests, use ladders over 2’, move heavy furniture, clean top bunks, wash carpets, clean blinds, microwave covers, hand-wash floors, handle diaper pails/pet waste, or clean exterior glass in rain/below 50°F.
What should I do if I have work or guests in my home during cleaning?
Please let us know about construction, repairs, or other professionals, and avoid using kitchens or bathrooms while we clean.
Can you clean areas with child safety locks/covers?
We are happy to work around child safety locks, spout covers, etc., but are not equipped to remove them or clean underneath. If you would like to remove them before cleaning and replace them after we leave, you are welcome to do so.